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Terms and conditions  

1. What is included in our charges
2. What is not included
3. Coach tours, mini-coach and guide only
4. Airport transfers
5. Stopover tours and layover same day tours
6. Multi-day overnight touring holidays of Britain
7. Conditions
8. Cancellation charges

 

1. What is included in our charges
Parking, petrol and all driver-guide expenses. Charges are per car and not per person. Our private car tours are in six seater multi-passenger vehicles or MPVs e.g. Ford Galaxy, Toyota Previa, for 1-3 or 4-6 passengers. Four and six seater Mercedes on request at extra cost.

2. What is not included
Entrances to attractions and monuments, meals and fees for languages, gratuities. All tours are in English. If you require any other language there is an extra charge of £40 per day, £25 per half day.

3. Coach tours, mini-coach and guide only
Group tours are quoted on request. Collection is from the coach park at airports and guides, driver-guides or couriers will meet groups in the arrival concourse by prior arrangement. The airport information desk is used as a point of contact or the designated meeting point. Please note Tourways phone numbers to contact us on arrival. We recommend phoning the drivers mobile on arrival before passing immigation.

4. Airport transfers
If luggage is carried we can only offer tours or transfers or stopover tours for up to four passengers in our six seater MPVs otherwise please request a mini-coach for 5-12 seats or a bus/coach for larger numbers (12 plus).

5. Stopover tours and layover same day tours
Allow one hour to clear immigration and customs and one hour check in for European flights and two hours for other destinations. Stopover calculated from estimated time of arrival to departure time.
Tours can start from one airport and end at another. Example: arrive London Gatwick at 08:00 depart 14:00 (2pm) = six (6) hour stopover for party of six

Cleared immigration/baggage 0900
Meet and greet by Tourways 0900 (at arrivals)
Tour starts 0930
Return to Gatwick airport 1130
OR Outbound from Heathrow 1130


*Tour itineraries can include London, Hampton Court Palace and Windsor Castle. Layover tours can include any of our destinations. See driver-guide tours on menu London or Country.
*
please ensure you have adequate travel and medical insurance
* free advice for routing and itinerary ideas
info@tourways.com

London Airport ­ HEATHROW and GATWICK
Airport Transfers with baggage and Ports of Dover and Southampton for cruise ships - up to 4 passengers with luggage.
Please allow two hours for road travel in each direction and confirm check in times with your travel agent, airline, or cruise­ship line.
Tourways representatives will meet you with a sign at the first arrival point and we will supply a mobile (cell) phone number.
We calculate baggage as one suitcase and one carry-on per person.
Please advise if you have excess baggage. You may require a larger vehicle.

More than four passengers
Minibuses / executive coaches / coaches for 8 / 12 / 49 seats available on request.


6. Multi-day overnight touring holidays of Britain
Prices of driver-guide tours include unlimited mileage, petrol car and guide's overnight expenses
Last minute bookings are possible on request. See News from Tourways on home page. We reserve the right to charge for extra hours at £30 per hour. Rates/fees are per car (MPV) calculated on the number in your party either 1-3 or 4-6 for driver-guide tours, and up to 4 for airport transfers or stopover tours with luggage.
Bookings for mini-coaches are for 12 or 15 seats for tours and transfers. Coaches are available in 49, 52 and 71 seaters (double decker). Times agreed must be strictly adhered otherwise penalties may be incurred for extra hours. For walking tours or events (large groups) we recommend one guide for 25. For guided tours we provide one guide per coach (up to 50). Guides accompany groups at all times into attractions and historic monuments.

Language services: standard languages for all tours: Dutch/Flemish, French, German, Italian, Spanish at £40.00 (full day) and £25.00 (half day). Other languages (for example Cantonese, Croatian, Japanese, Mandarin, Polish, Russian) available on request.

7. Conditions
Tourways is not responsible for delays due to unforeseen circumstances such as traffic hold-ups
All matters concerning any booking or tour are subject to English law.

8. Cancellation charges More than 14 days Less than 14 days 7 to 2 days Less than 48 hours
Day trips £25 administration fee 50% of agreed fee 75% of agreed fee 100% of agreed fee
Touring notice

More than 28 days

Less than 28 days

   
 

£25 administration fee

100% of agreed fee

   

Note
Tourways declines any responsibility for cancellation on the intended day of arrival of any driver-guide or coach tour due to illness (all tours) or late arrival of aircraft (for example for stopover tours) or other unforeseen circumstances. Visitors are recommened to take out travel and medical insurance before departure.